About Our Business
AlbaTune promises to bring you quality instruments at the best prices in United States. We strive to carry only quality products from the best
manufacturers. We have been in business for over two years and we pride ourselves in our customer service and will personally make
sure that every customer is completely satisfied.
AlbaTune is located in Bronx, New York. For all pick ups and/or payments in cash please contact us via e-mail or phone.
Email: info@albatune.com
FREQUENTLY ASKED QUESTIONS:
How do I place an order?
What form of payment can I use?
How will my instrument ship?
When will my instrument arrive?
How much is shipping and handling?
What if an order arrives damaged or defective?
What is the cancellation policy?
What is the return policy?
Who handles customer service?
What is the warranty/guarantee policy?
When will I be charged?
AlbaTune promises to bring you quality instruments at the best prices in United States. We strive to carry only quality products from the best
manufacturers. We have been in business for over two years and we pride ourselves in our customer service and will personally make
sure that every customer is completely satisfied.
AlbaTune is located in Bronx, New York. For all pick ups and/or payments in cash please contact us via e-mail or phone.
Email: info@albatune.com
FREQUENTLY ASKED QUESTIONS:
How do I place an order?
- You can order several different ways. Order online by following the directions after adding your preferred items in the shopping cart.
You may also place an order over the phone by calling (646) 542-4740 or by mail (if choosing the “by mail” method, please contact
us for further instructions).
What form of payment can I use?
- AlbaTune accepts all major credit cards American Express, Visa, MasterCard, Discover, and PayPal (you do not have to register an
account with PayPal to make a payment via credit card). Checks, Money Orders and Cashiers Checks are accepted as well, if
choosing this method please contact us by either phone or e-mail for further instructions. All checks must clear prior to shipment.
Returned checks will result in a $30 service charge. Sorry we do not ship orders COD.
How will my instrument ship?
- Normally instruments are shipped USPS Priority Mail with tacking information and insurance unless customer prefers another
carrier. USPS will usually deliver to your door but they will not notify you prior to delivery. Please visit www.usps.com for further
information.
When will my instrument arrive?
- All of our orders will ship within 1 business day. For all domestic orders, delivery can be expected within 1-3 business days. For all
international orders, delivery can be expected within 3-4 weeks. If there are any changes in the delivery schedule, we will notify you
immediately.
How much is shipping and handling?
- All orders within US territories are charged a flat rate of US $19.00. All international orders are charged a flat rate of US $39.00.
What if an order arrives damaged or defective?
- We ship out our products in the best and most secure packaging available. If an item you receive is damaged or defective, you can
return the item by mail at the return address on the package for a full refund or a replacement. Once we receive your item, we will
either credit your original method of payment or ship you a replacement item, based on your request. ALL DAMAGES MUST BE
REPORTED WITHIN ONE WEEK (7 DAYS) AFTER RECEIVING THE ORDER.
What is the cancellation policy?
- Once we have shipped your order, we are unable to cancel the order. If the product has been shipped, you will be responsible for
inbound and outbound shipping charges. These charges will be deducted from your refund.
What is the return policy?
- If for any reason you are not satisfied with your item, you can return the item by mail at the return address on the package for a full
refund or a replacement. All returned merchandise must be returned in the original packaging and must include all packing
materials and accessories. You will be responsible for return shipping charges.
Who handles customer service?
- We pride ourselves in our customer service. We carry only quality products from the best manufacturers imported from either
Albania or Kosova. We will do everything possible to make your shopping experience with us enjoyable. You can contact us via e-
mail or call us at anytime and we will help you with any questions or problems that you may have.
What is the warranty/guarantee policy?
- All products are sold as is, no warranty is provided.
When will I be charged?
- Your credit card will be charged within 72 hours from the time you place your order. This applies to back orders as well.
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